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Frequently Asked Questions

Is parking free at Freeport Braintree?

6 hours FREE car parking is available for all Freeport Braintree shoppers with 1,500 car spaces and 10 coach bays.

Freeport Braintree shoppers who intend to use the car park for more than 6 hours, will need to extend their free parking by visiting the Tourist Information Centre opposite Next Clearance to validate their car registration to avoid a penalty charge.

Payment for LONG STAY parking can be made by phone or online. Non-shoppers can register by phone by calling 0203 046 0010, quote the location code 5199 and use your credit or debit card to pay.

To register & pay online: visit

Where can I get further information on the stores?

Each store at Freeport Braintree has its own individual page which you can access by visiting our stores page. You will find a telephone number and unit number for the respective store on their dedicated page so that you can contact them directly with any queries.

Where can I get a map of the centre?

If you want to see the whole of Freeport Braintree online then please take a look at our online map. You will be able to locate the stores you want to see upon your visit and can also download a copy of the map that you can carry around with you during your shopping.

Where do I find information on special opening times at Christmas and Easter?

We open our doors at Freeport Braintree every day except Christmas Day.

To find out our Opening Hours during Christmas and Easter visit our Opening Times page 4 weeks before they occur.

When is late night shopping?

Thursday until 8pm.

Do you allow dogs on site?

All guide dogs, hearing dogs and assistance dog are permitted at the Outlet. Check with individual stores for their own specific guidelines on dogs.